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FAQs

What services do you offer?

As well as ‘traditional’ locksmithing services such as opening locks, copying keys and installing locks, our team of experienced Master Locksmiths are able to offer full security solutions including external security (e.g. fencing, alarms, CCTV, gates, padlocks), internal security (e.g. safes, internal access control systems – digital and manual) as well as building security (e.g. additional door and window locks and bolts). We also offer free security surveys.

Will you be able to replace my lock when on site?

Our CLASS vehicles are stocked with a wide range of supplies, including cylinders and cylinder parts, padlocks and replacement locks and keys. We also carry an extensive range of locksmithing tools, cutting equipment and drills. If for any reason we are unable to assist you by using the items stocked in our vehicles, we will agree a solution with you to solve the problem as quickly as possible.

Are you able to advise on which security measures we need?

CLASS offers free security surveys to enable clients to discuss their requirements with one of our Master Locksmiths in person. Our team will visit your site/sites and provide a detailed breakdown of recommendations – we will also offer options where appropriate to provide the best and most cost effective security solution.

We will discuss the benefits of every measure recommended to you to make sure you fully understand our suggestions. We will always work with clients to achieve their aims while working to their budgets.

Can you install and repair electronic access systems?

At CLASS we offer full security solutions including electronic access systems – we can offer fob operated or swipe card systems that can help regulate access. Such systems work well for large businesses over several floors, buildings or sites as it allows a manager to control where people can gain access to and should there be a security breach, systems can be easily reprogrammed – rendering unauthorised fobs or cards ineffective.

We're locked out - how quickly can you be here?

CLASS offers a 24-hour locksmithing service and endeavours to respond to clients within an hour of receiving a phone call – this means we will either be on site within the hour or we will have arranged a suitable time to be with you.

How much does it cost to replace a lock?

Because there is no such thing as ‘one lock fits all’ it is difficult to give an exact price for replacing a lock – however, one of our expert locksmiths would be more than happy to discuss your requirements with you or your team.

By finding out more information about your requirements and the use of the building they will be able to provide a more accurate quote, either on the phone or on site. All quotations will be provided in writing.

If when on site, problems that could not have been previously foreseen arise and additional work is needed, our Master Locksmith will always discuss the options with you before going ahead with work. Costs also depend on the type of lock needed, the application of the product, i.e. where it will be fitted, how difficult it is to install and if any additional hardware is required.

Can you open a safe?

Yes. The CLASS team have a vast amount of experience in opening safes of all types and sizes. In addition, we are able to specify, supply, install and maintain safes.

Insurance companies often offer reductions if you have a safe installed, but the safe must be in-line with insurance stipulations to qualify – CLASS will ensure this is the case and we will advise you on the most appropriate safe for your needs.

What are the benefits of being a Master Locksmiths Association (MLA) approved company?

CLASS is an approved member of the UK's biggest locksmithing trade association the Master Locksmiths Association (MLA) - to find out more about the MLA and the benefits of using an MLA licensed locksmith please view the video below.

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